SynTech Systems, Inc.
Customer Satisfaction Engineer I - Distributor Team:
03/02/2020 - Present
Provides technical support and product support to customers and distributors by phone and email for the FuelMaster system.
Installing, configuring, and troubleshooting FuelMaster software, hardware, firmware, and Access/SQL databases.
Recommending and processing part orders as necessary.
Troubleshooting transaction printers, receipt printers, tank monitor connections, and communication devices.
Performs diagnostic tests to ensure the integrity of FuelMaster setups.
Follows up on assigned open calls to verify resolution of customer problem and assists with open team calls.
Documents actions performed and troubleshooting steps completed in FrontRange CRM software.
Ecology & Environment, Inc. - Team 6
FL Department of Environmental Protection
Administrative Assistant:
10/01/2018 - 02/28/2020
Managed projects and assisted with the tracking of office workflow, productivity & deadlines.
Conducted research/queries in MyFloridaMarketPlace (MFMP), Oculus, and STCM databases.
Managed uploads and edits in Oculus, FDEP’s electronic document management system.
Managed both active and inactive sites, updating data entries and contact information.
Monitored and maintained a high-volume central email inbox, as well as sorting USPS mail.
Assisted in troubleshooting technical issues and training team members on internal software.
Updated forms with mail merges and bookmarks for quick uniform/convenient use.
Drafted and reviewed reports/invoices before sending them on through the approval process.
FL Department of Revenue - SharePoint Team
Web Page Design Specialist:
07/05/2018 - 10/01/2018
Assisted the SharePoint ISP team as necessary.
Extracted designs or graphics from non-proprietary graphical or multi-media sources for use in developing web pages.
Revised graphic images into appropriate formats based on size and quality criteria, using Adobe PhotoShop.
Visited multiple web sites to gather information for research projects.
Produced basic graphics, graphical designs and layouts for online content.
Linked pages using basic industry-wide language/software products.
Conducted information assessments to determine owner requirements and solutions to meet user needs.
Created web pages and managed content as requested on both the Internet and Intranet.
Answered technical tickets for customers and completed priority tickets before deadlines.
FL College System Activities Association, Inc.
Website Administrator, IT Coordinator & Administrative Assistant:
08/01/2012 - 07/03/2018
Maintained updates regarding activities, athletics, news and events on organization’s websites and social media.
Content Management System via WordPress, PrestoSports, and GoDaddy Hosting with HTML/CSS.
Assisted in the redesign of the website’s look and layout when transitioning the CMS.
Connected with the NJCAA, colleges, coaches, faculty, and students via social media and active communications.
Assisted the Executive Director with hardware and software purchases, and troubleshoot various technological issues.
Maintained professional correspondence and efficient communications over email, phone calls, meetings, and in person.
Organized records and files for the organization, transferring paper files to electronic via an online server & Google Drive.
Created and maintained budget ledgers for each division, while keeping QuickBooks up to date with financial deposits.
Assisted in organizing travel and meeting materials: books, reports, minutes, and other requested items for presentation.
Attended and recorded minutes from executive board meetings, advisor meetings, and annual meetings.
Created invoices, receipts, certificates and templates in Microsoft Publisher.
Redesigned internal logos for divisions and provided different sizes and formats as requested to colleges.
Designed and edited Awards, Certificates, and promotional booklets for division/sports events using Adobe InDesign.
Assisted with Project Management and Strategic Planning, i.e. Sponsorships, Budgets, Information Archives
The Florida State University
Bachelor of Science in Information Technology
Health Informatics & Web Page Design & Content Management - December 2011
ComputerTutors USA Training Courses Completed:
SharePoint for Managing Sites
HTML/CSS for New Users
Javascript Essentials